Job Description
Essential Job Functions:
- Provides administrative support by scheduling appointments, database management, maintaining correspondence with tenants.
- Assists the Property Manager and Leasing Assistant with leasing and apartment showing
- Greets and acknowledges all residents and announces all guests.
- Provides concierge services such as package and delivery acceptance, coordinating transportation, service vendor recommendations, restaurants reservations and additional requests upon demand.
- Ensures property rules and regulations are consistently enforced
- Through appearance, performance and service orientation, project a consistent image that complements the property.
- Adhere to formal operating policies and procedures that mandate certain customer service techniques and emergency response procedures.
- Handle all complaints professionally and in a timely manner
- Screen calls, arrange appointments and referrals.
- Assists in the correspondence with potential residents and current tenants.
- Type correspondence, reports, memos, and forms as requested by Property Manager
- Take clear and concise phone messages
- Maintain inventory and submit front office supply orders to the Property Manager.
- Always keep the front area neat and tidy
- Distribute mail and handle routine correspondence
- During Pool Season Checks the Pool Chemicals and Documents them, Makes Sure Residents Adhere to Pool Safety Rules.
- Stocks propane, check and monitor the grills and fire pits. Clean the tables by the pool & roof. Straightens furniture on the roof and at the pool area. Closes the Pool and Rooftop areas.
- Updates Resident Locks as Needed, Changes Light Bulbs and Batteries in Smoke Detectors.
- Perform additional duties or job functions that can be performed safely as required by Property Manager
Front Desk Opening Procedures:
- Unlock Back room
- Unlock Concierge Drawer
- Start Music through Sonos (lobby 1)
- Turn on Fireplace (lobby 1 & 2)
- Turn on TV – set to music station (lobby 2)
- Tidy front desk area & backroom
- Notify tenants of packages waiting
- Check Voicemail & E-mail, respond to all messages
- Follow-up Leads
Front Desk Closing Procedures:
- Tidy up front desk area & backroom
- Sign out of Appfolio, E-mail, etc.
- Lock all drawers
- Turn off lights at concierge
- Lock all doors to backroom
Physical Requirements of the Position:
- Must be able to stand and exert well-paced mobility for up to 4 hours in length.
- Must be able to walk around the building for long periods of time.
- Must be able to exert well-paced mobility in limited space.
- Must have the ability to bend, squat and lift up to 50 lbs on a regular and continuing basis.
- Understand and respond to employee and guest verbal requests and visual cues in a sometimes loud and extremely busy environment.
Package Receipt Procedure:
- Enter all Packages in the Package Concierge:
- If a Package is too large, notify tenant through the Package Concierge to pick up package in the leasing office.
- If there is a large overflow of packages or a residents needs require you to do so, deliver packages to resident’s door.
Education Requirements:
- A minimum of a High School diploma is required.
** Employees may be required to perform other related duties as assigned, to ensure workload coverage **
Salary Range:
Job Tags
Hourly pay, Work at office,